Our goal at A Moment In Time Photography, Inc is to meet and exceed your expectations from the start!
We stand by our prints and will guarantee them 100%. Please email us here or call us at 330-721-0069 immediately if there is any discrepancy with your order. You may return it to the address below within 14 days of receipt to receive a free replacement or a full refund of the print price. You must inform our staff via email prior to shipping a return to receive proper instructions and authorization.
Please send returns to the following address:
A Moment In Time Photography, Inc.
234 Simon Ln
Medina, OH 44256
Refund/Exchange For Custom Wedding Albums
Due to the custom designed pre-approved nature of these services, there are no refunds or exchanges on any custom album orders unless:
1. A manufacturer defect is evident and reported within 48 hours after receipt.
2. Damage occured during shipping, in which case a separate claim must be filed with the shipping carrier. The damage must be reported to us immediately upon receipt.
3. The order was erroneously processed compared to the original pre-approved order.
In the event that an assignment cannot be completed in whole or in part due to an Act of God or nature, fire, equipment malfunction, and/or other cause beyond the control of the parties, the studio's liability shall be limited only to a refund of any deposits paid.
Any claim relating to A Moment In Time Photography, Inc's website shall be governed by the laws of the State of Ohio without regard to its conflict of law provisions.